![]() Since 2011, AniCura’s dedicated professionals have been providing peace of mind to millions of pet owners and striving to achieve the best outcome for every pet that comes into their care.ĪniCura was born out of the philosophy that sharing resources can create opportunities for better veterinary care and outcomes. With 400 animal hospitals and 9,500 veterinary professionals, AniCura is a leading provider of veterinary care in Europe. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.AniCura joined the Mars Veterinary Health family in 2018.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.Requires sufficient ambulatory skills in order to perform duties while at hospital.The noise level in the work environment is moderately high.Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.This position requires special hours including working weekends and evenings. Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).Ability to work at a computer for long periods of time.Microsoft Word, Excel, Access, Outlook, etc. Computer skills - Comfortably and confidently uses a computer and specialized software.Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent ability to convert units of measurement.Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. ![]() Gains and shows personal satisfaction from delivering great service. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.Translates problems into practical solutions. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.Is very orderly and excels at cutting through confusion and turning chaos into order. Organizational ability – Demonstrates a systematic approach in carrying out assignments.Demonstrates exceptionally strong written and verbal communication skills. Correctly spells commonly used English words and job specific terms. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.Ability to multi-task- Manages multiple tasks at one time quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.Conduct administrative functions as necessary.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Provide professional, efficient and exceptional service at all times.Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Live and exemplify the Five Principles of Mars, Inc.
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